Return & Privacy Policy

 If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.

If the item is still within the validity period of this warranty:

We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.

If the item is outside the validity period of this warranty:
The customer shall be held responsible for all the shipping fees and charges when returning the defective product.

Return a DOA (dead on arrival) item

If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee.

If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.

Return a defective item 

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:

- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.

  • Photos of the front and the back of the package or box;
  • Partial shipment slips (if applicable);
  • Photo or video of the defective item;
  • Photo or video and a detailed description of the problem;

After 60 days from shipment

 We will not accept requests for a refund or a replacement after 60 days from shipment.

Return incorrect item received 
If the item you have received differs completely from the one you ordered, please do not hesitate to contact us and to provide us with the following proofs:

  •  Photos or a video of the incorrect item;
  • Photos or a video showing the problem occurred with this product;

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

Return unsatisfactory products 

If you are not satisfied with your purchase, you can return a product within 14 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

How can I return the defective item to Cozy House?

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
 

Important Notes

All customers should contact us for approval before sending anything to us before returning any item(s). Cozy House will not be responsible for returned item(s) without notifying us in advance.

Below are some further suggestions and important reminders:

- Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;

- After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.

- Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;

- You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;

- If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;

- We can arrange a refund or a replacement of the product after receiving the defective item;

- Please place a note inside the return package by including the following details (this will accelerate your return request):

- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
- You are also liable for any import duties or taxes incurred during the return process.

  • your order number;
  • the product ID or name and the quantity;
  • a short description of the problem occurred with this product;

Cozy House reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or on the relevant section of our help center.

 

Privacy  Policy:

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. For example, access to your personal data is strictly limited to our data controller, data processer, data protection officer who need access to such data to perform their assigned job duties. We have built up recovery system to prevent your data from destruction, loss, alteration, unauthorized disclosure caused by automatic technology.

It is important that you take precautions to protect against unauthorized access to your account credentials, and computer or other devices. “personal data breach”means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.If you notice such kind of personal data breach, please immediately contact us.

1.1 Cookies and Similar Technologies

We use cookies and similar technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our products and services.
2.1Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices.These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

2.2Types of Cookies

Strictly Necessary Cookies
In order to provide you with fundamental services of our website,such as visit our website or make a purchase,these cookies are essential. If you disable these cookies, we will not be able to fulfill your request.

Performance Cookies
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you.

Functionality Cookies
These cookies may remember the operations such as your preference so that we can provide you with better services and improve our operation models.If you reject these cookies, you may not be able to use certain functions of our websites.

Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising more personalize to you.These cookies may remember the websites you have visited and share them with the third parties such as advertisers.If you reject these cookies, you may not be able to use certain functions of our websites and services, and it may affect your experience.

Social networking cookies
These cookies are used to enable you to share pages and content on our websites and services through third-party social networking and other websites. These cookies may also be used for advertising purposes.If you reject these cookies, you may not be able to use certain functions of our websites , and it may affect your experience.

1.2 Information Security

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. For example, access to your personal data is strictly limited to our data controller, data processer, data protection officer who need access to such data to perform their assigned job duties. We have built up recovery system to prevent your data from destruction, loss, alteration, unauthorized disclosure caused by automatic technology.

It is important that you take precautions to protect against unauthorized access to your account credentials, and computer or other devices. “personal data breach”means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.If you notice such kind of personal data breach, please immediately contact us.