You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
The time it takes to prepare your item(s) to ship from our side. This includes preparing your items, performing quality checks, and packing for shipment.
The time for your item(s) to travel from our warehouse to your destination.
All items sold at Cozy House are guaranteed to be delivered all orders shipped from the US, EU, FR, ES, RU and AU to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
Note: Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions etc, regarding to those uncontrollable situation, the processing time for a refund/resend will be extended corresponding the delayed days.
Full refunds are not available under the following circumstances:
1.Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force incidents, such as natural disasters, bad weather, and war;
3.Any un-insured order that is lost or stolen;
4.Delays in delivery caused by any other beyond Cozy House control, such as public holidays and Customs issues.
You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. Cozy House can not give you advice or information about tax rates and customs charges in your country.